Quality / VISUAL BUYER GUIDE
Damaged Goods After Delivery: A Wholesale Evidence Checklist
For a Yumiao quality concern, retain the delivery record, packaging, product photos and video, then report your order number, the issue and affected quantity to customer service.
AI-generated evidence-photography example, not a damaged Yumiao item or an actual customer claim. An issue must be assessed against the order.
Keep an overall view
Show the whole affected item so the close-up has context and can be matched to the order.
Add the close-up
Photograph the actual problem clearly, then record affected quantities and the other claim materials listed below.
Explore image details
Swipe or scroll across the enlarged image. Keyboard: focus the image area and use the arrow keys.
Clear evidence helps connect a quality issue to the correct order and affected items. This guide describes Yumiao’s support process. Other suppliers and carriers have their own terms; our guarantee does not replace their reporting requirements.
Build your evidence folder
01 · Order number
Identify the order you are reporting.
02 · Signed receipt
Keep the courier record showing the date and time you signed.
03 · Parcel exterior
Photograph the condition of the parcel as received.
04 · Shipping carton
Include photos of the box or shipping carton.
05 · Damaged products
Take clear photos showing which items are affected.
06 · Video
Show the damage or quality issue in a video.
07 · Issue & quantity
Describe each issue and state the affected quantity.
From report to agreed resolution
- 01
Keep
Retain the goods, packaging and delivery evidence.
- 02
Contact
Send the materials to Yumiao customer service.
- 03
Review
We discuss the issue and clarify any missing information.
- 04
Agree
Confirm the resolution and any return arrangements together.
Understand the 30-day quality guarantee
- 01
Starts at signed receipt
Yumiao’s 30-day period starts on the date you receive and sign for delivery.
- 02
Resolved case by case
Solutions may include replacement goods or a refund. Serious damage may receive a replacement; discuss alternatives if you do not want it.
Contact us about return arrangements before sending goods back. A report does not automatically approve a refund.
Buyer questions
Where should I send the evidence?
Contact yumiao.official@gmail.com or our WhatsApp customer service and include your order number.
Does the guarantee cover every carrier deadline?
No. This is Yumiao’s quality-support process. Check any separate carrier reporting requirements that apply to your shipment.
Sources & further reading
Yumiao-specific details reflect our published service information. External references provide general background.
HOW YUMIAO CAN HELP
Put the guide to work.
Yumiao provides checks before dispatch, packing videos and dispatch photos, with customer-service support after receipt. We review quality concerns with you and agree on a suitable resolution.
Products, availability, minimum quantities and order arrangements are confirmed individually.